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REFUND & CANCELLATION POLICY

Last Updated: 29 September 2026

Thank you for choosing SwasthFitness.

SwasthFitness is an online fitness, nutrition, and wellness platform that provides online diet plans, nutrition guidance, fitness sessions, and related wellness programs.

Please read this Refund & Cancellation Policy carefully before enrolling in any SwasthFitness program. By completing an enrollment or making a payment, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Nature of Our Services

SwasthFitness provides digital and online services, which may include:

  • Online diet and nutrition plans

  • Personalized nutrition guidance

  • Online fitness sessions

  • Online workout programs

  • Yoga, Zumba, and other fitness sessions

  • Wellness guidance

  • Consultations and related digital resources

The exact services included in your enrollment will depend on the program or package selected at the time of purchase.

2. No Refund After Enrollment

All payments made toward a SwasthFitness program are non-refundable once enrollment has been confirmed.

Once a customer has enrolled in a program and payment has been successfully received, the customer is not eligible to request or receive a monetary refund, including in cases where the customer:

  • Changes their mind after enrollment

  • Decides not to continue with the program

  • Is unable to attend scheduled online sessions

  • Does not use the provided diet plan or other program materials

  • Does not complete the program

  • Misses one or more sessions

  • Has a change in personal schedule

  • Experiences a change in preference after enrollment

Accordingly, customers are encouraged to carefully review the program details, duration, inclusions, and requirements before completing their enrollment.

This no-refund policy is subject to any rights or remedies that cannot legally be excluded under applicable law.

3. Rescheduling / Program Pause

Although monetary refunds are not provided after enrollment, SwasthFitness may allow a customer to request a rescheduling or temporary pause of the program, subject to availability and the applicable program terms.

A rescheduling request should be submitted as early as possible.

Approval of a rescheduling request is not automatic and may depend on:

  • The reason for the request

  • The stage of the program

  • The remaining program duration

  • Availability of the relevant session or program

  • The terms applicable to the selected program

Any approved rescheduling may be subject to reasonable administrative conditions or limitations.

4. Transfer to Another Program

Instead of requesting a refund, an enrolled customer may request to transfer from one SwasthFitness program to another, subject to approval and availability.

For example, a customer may request to move from one fitness or nutrition program to another program that better suits their requirements.

The transfer may be:

  • Equivalent in value, where permitted; or

  • An upgrade, subject to payment of the applicable price difference.

A transfer to a lower-priced program does not automatically create a right to a cash refund or reimbursement of the price difference.

All program-transfer requests are subject to approval by SwasthFitness.

5. Program Upgrade

Customers may request an upgrade to another SwasthFitness program or package, subject to availability.

If the new program has a higher price than the originally selected program, the customer will be required to pay the applicable difference before the upgrade is activated.

Any upgrade will be effective only after confirmation by SwasthFitness.

6. Missed Sessions

If a customer does not attend or participate in a scheduled online session, the missed session will generally not qualify for a refund.

Where reasonably possible, SwasthFitness may provide an alternative session or rescheduling option, subject to the specific program terms and availability.

Customers are responsible for keeping track of their scheduled sessions and informing SwasthFitness in advance if they require an approved rescheduling.

7. Late Arrival or Non-Participation

If a customer joins a scheduled session late or chooses not to participate after joining, this will not normally qualify for a refund or additional session.

Customers are encouraged to join sessions on time and ensure that they have a suitable internet connection and environment for participation.

8. Technical Issues

SwasthFitness is not responsible for technical problems arising from the customer’s own:

  • Internet connection

  • Mobile device

  • Computer

  • Camera or microphone

  • Software or browser

  • Power or connectivity issues

However, if a technical problem occurs on the SwasthFitness side and prevents a scheduled service from being reasonably delivered, SwasthFitness may, at its discretion, provide an alternative session, reschedule the service, or provide another appropriate solution.

9. SwasthFitness-Cancelled or Rescheduled Sessions

If SwasthFitness needs to cancel or reschedule a session due to circumstances within its control, we will make reasonable efforts to provide an alternative date or time.

Where appropriate, customers may be offered a replacement session or another suitable arrangement.

This does not automatically create a right to a monetary refund.

10. Duplicate or Incorrect Payments

If a customer believes that they have been charged more than once for the same enrollment due to a technical or payment-processing error, they should contact SwasthFitness as soon as possible.

After verification of the transaction, any confirmed duplicate payment may be addressed appropriately.

Customers may be required to provide relevant transaction details to help us investigate the issue.

11. Payment Failure

If a payment is unsuccessful, incomplete, reversed, or not received by SwasthFitness, enrollment will not be considered confirmed until the payment has been successfully received and verified.

If an amount has been debited from the customer’s account despite the enrollment payment being unsuccessful, the customer should contact SwasthFitness with the relevant transaction details so that the matter can be investigated.

12. Promotional Offers and Discounts

Promotional prices, discounts, special offers, introductory offers, and other promotional benefits may be subject to additional terms and conditions.

Unless specifically stated otherwise in writing, promotional purchases are also subject to this Refund & Cancellation Policy and are non-refundable after enrollment.

13. Free Consultations

If SwasthFitness offers a free diet or nutrition consultation, the consultation itself does not create any right to a monetary refund.

If a customer cannot attend a scheduled free consultation, SwasthFitness may allow the consultation to be rescheduled subject to availability.

14. Health-Related Circumstances

If a customer experiences a health-related situation after enrollment and believes they cannot continue with their program, they may contact SwasthFitness to request a rescheduling, pause, or program-transfer option.

Such requests will be considered on a case-by-case basis and are not guaranteed.

SwasthFitness does not provide monetary refunds solely because a customer becomes unable or unwilling to continue after enrollment.

Customers should consult an appropriately qualified healthcare professional where necessary before beginning or continuing any exercise or nutrition program.

15. Exceptional Circumstances

In exceptional circumstances, SwasthFitness may review a customer’s request individually.

Any alternative arrangement offered by SwasthFitness will be considered at its discretion and will not create an obligation to provide the same arrangement in another case.

16. How to Request a Reschedule or Program Transfer

If you would like to request a rescheduling, program pause, transfer, or upgrade instead of a refund, please contact SwasthFitness through the contact details provided on our website.

Please include:

  • Your full name

  • Registered email address

  • Program enrolled in

  • Enrollment date

  • Requested change

  • Reason for the request

Our team will review the request and communicate the available options.

17. Refund Requests

Because SwasthFitness follows a no-refund policy after confirmed enrollment, refund requests will generally not be approved.

Customers are encouraged to contact us if they need an alternative arrangement such as:

Reschedule → Pause → Transfer → Upgrade

These alternatives are subject to program availability and approval.

18. Changes to This Policy

SwasthFitness reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

The policy applicable to an enrollment will be determined in accordance with applicable terms and law.

19. Contact Us

If you have questions about this Refund & Cancellation Policy, your enrollment, rescheduling, or program transfer, please contact us through the Contact Us section of the SwasthFitness website.

SwasthFitness
New Delhi, India
Website: www.swasthfitness.com

Important Notice

By enrolling in a SwasthFitness program, you confirm that you have reviewed the program details and understand that payments are non-refundable after confirmed enrollment.

Where applicable and subject to approval, customers may instead request:

Rescheduling | Program Pause | Program Transfer | Program Upgrade

SwasthFitness will consider such requests according to the applicable program terms and availability.